Question 1

How does sonnenConnect work?

Accepted Answer

This offer is no longer available.

When you sign up to sonnenConnect, you give sonnen the right to remotely operate the battery. sonnen is able to operate the battery to stabilise the local grid. You don't need to do anything.

Question 2

When will I receive payments for my participation in sonnenConnect?

Accepted Answer

This offer is no longer available.

Funds will be deposited in your bank account at the end of each month.

Every month we will send you the sonnenConnect Operations Report detailing your monthly reward based on the number of days your battery was available, the events that took place and the amount of energy discharged or charged from your battery*.

*The amount of energy will depend on the needs of the grid services

Question 3

Can I have both sonnenConnect and sonnenFlat (or another VPP)?

Accepted Answer

These offers are no longer available.

No. sonnenFlat customers are already participating in our VPP. One can be in either sonnenFlat or sonnenConnect, but not both. This also applies to VPPs outside of sonnen.

Question 4

Are there exit fees?

Accepted Answer

This offer is no longer available.

No. You may exit at any time, we just need 2 weeks notice.

Question 5

Will sonnenConnect impact my backup buffer in any way?

Accepted Answer

This offer is no longer available.

sonnen does not access the energy reserved by the backup buffer.